Answer ID: 9073

What is TTL (Time To Live)

TTL stands for Time to Live and is counted in seconds.  It is set by an authoritative name server which tells non-authoritative servers how long to cache records.  Our DNS servers have a default TTL of 3600 seconds.  This means that other DNS servers are instructed not to query our name server more frequently than every 3600 seconds or 1 hour for new DNS updates.

A certain TTL can be requested by creating a HelpDesk ticket or contacting us via email. Make sure to include the domain name in question as the new TTL requested. 

Note that the TTL is reset back to 3600 after changes are made to the host records.