Domain Helpdesk
Domain Helpdesk
  • Submit A Ticket
    • Account: How to Change Account Information (Contact, Credit Card, Login, and General Settings)
    • Account: Lost / Forgot password - Reset account password
    • Account: Bank Wire Transfer, ACH, USD Check, and Money Order Instructions
    • Account: Account Validation FAQ's
    • Account: What is European Union Value Added Tax (VAT), and who may be charged VAT?
    • Account: My VAT number is not being accepted
    • Account: Account Has Been Locked for 24 Hours
    • Account: Credit Card Transaction is Being Declined, Rejected, or Denied
    • Account: Transaction History and other Reports (also invoices and receipts)
    • Account: Order Confirmation Emails / Two Email Addresses in Account
    • Account: How to Set Up Two Step Verification (Domain Account)
    • Account: Generate New Backup Codes for Two Step Verification
    • Account: How Do I Remove Two Step Verification From My Account? (Domain Account)
    • Account: Account Security Tips to Protect Your Domains
    • Account: Account Error / Cannot login
    • Account: Account password requirements
    • Account: Locked Out - Account Validation Problems
    • Account: How is VAT Verified?
    • Account: How to set up Account Validation
    • Account: New GDPR Privacy Policy (May 25th, 2018)
    • Account: Enable / Disable 60 day transfer lock for contact information changes
    • Account: How will charges appear on my bank statement?
    • Account: Notification of "Lost Password Attempt Failed"
    • Account: Change Login ID
    • Account: Reset "Registry Rocket" Domain Password
    • Account: Generate Invoices In Domain Account
    • Domain Account: Account Default Settings
    • Account: Whitelist our sending email addresses to help with delivery of domain account emails
    • Domains: Enable/Disable Auto-Renew for Domains
    • Domains: Domain WHOIS Contact Information / how to change the domain WHOIS contact information
    • Domains: How to Renew Domains (including Bulk Renewal)
    • Domains: Can I register an expired domain?
    • Domains: My Domain Name Expired and Someone Else Registered It
    • Domains: What Happens When a Domain Expires
    • Domains: Differences Between RGP and Extended RGP
    • Domains: How to Recover Domains in Redemption Status
    • Domains - Bulk Edit instructions - change multiple domains at once
    • Domains - Bulk Edit - check status
    • Domains: ICANN / RAA Domain Contact Verification
    • Domains: How to Enable or Disable Registrar-Lock
    • Domains: How to Change Registrant Contact Information for .UK Domains
    • Domains: Change registrant info - 60 day lock - (effective December 2016)
    • Domains: How to Register a Domain Name
    • Domains: What Happens When a .CA Domain Expires?
    • Domains: Selling/parking domains through Sedo
    • Domains: Expired Domain WHOIS Information Displays "Reactivation Period" as the Registered Owner
    • Domains: Domain Disputes / changing ownership of domains
    • Domains: Full Legal Domain Dispute Policy/Procedure
    • Domains: Auto-Renew Only Domains
    • Domains: Selling Domains on the Aftermarket Marketplace
    • Domains: Renewal Process for .EU Domains
    • Domains: Pending Delete status
    • Domains: Registering .sg and .com.sg domains
    • Domains: Domain Registration Failed
    • Domains: .FR Domain Requirements
    • Domains: Get a domain that is owned by somebody else
    • Domains: RAA Registrant FAQs
    • Domains: Set Access Password and Login for Specific Domain
    • Domains: WHOIS Publicity (Display Domain Contact Information Publicly)
    • Domains: Propagation / Activation Time for Registered and Reactivated Domains
    • Domains: Expiration & Back-Ordering / Drop-Catching .UK and .CO.UK domains
    • Domains: Premium Domains
    • Domains: About DNS Server Settings (nameservers) and Host Records (DNS zone files)
    • Domains: Renewal / Expiration Notifications For Domains in the "RegistryRocket" system
    • Domains: Managing DNSSEC (Domain Name System Security Extensions)
    • Web Hosting: Change DNS Zone Files (Host Records) in cPanel
    • Web Hosting: Use Outside Web Hosting with your domain
    • Web Hosting: Move or Copy Files in cPanel
    • Web Hosting: Add Domain in cPanel (Addon Domains)
    • Web Hosting: Export Email Folders and Import to cPanel
    • Web Hosting: Point Domain(s) to New Web Hosting
    • Web Hosting: (Web Hosting Account) Access Webmail or Configure Email Program from cPanel
    • Web Hosting: Test Website Before Going Live (Temporary Proxy Host)
    • Web Hosting: Add Email Forwarding Addresses in cPanel
    • Web Hosting: Access File Manager in cPanel
    • Web Hosting: Create Email Accounts / Boxes in cPanel
    • Web Hosting: Getting Started with cPanel
    • Web Hosting: FTP in cPanel
    • How To Unzip / Extract .zip Files (Windows and Mac)
    • Web Hosting: Change Email Address Password / Manage Email Address in cPanel
    • Web Hosting: cPanel Users (Create New User, Edit / Delete Existing Users)
    • Web Hosting: Connect Your Domain URL To A "Google Sites" Website
    • Web Hosting: Purchase Web Hosting
    • Web Hosting: Change cPanel Password
    • Web Hosting: Protect Against Email Spoofing in cPanel (Added Email Security)
    • Web Hosting Email: cPanel Email and Spam Filtering
    • Web Hosting: Manually Backup and Restore Web Hosting Content in cPanel
    • Web Hosting: Restore Automatic "JetBackup" Backups in cPanel
    • Web Hosting: Edit Text Files and HTML Files in cPanel
    • Web Hosting: Security (Account, cPanel, Email)
    • Web Hosting: Geo Blocking / Block or Allow Website Access From Specific Countries in cPanel
    • Web Hosting: Sitemaps
    • Web Hosting: Export Emails from cPanel
    • POP Email: (Domain Account) How to Set Up Email Forwarding on POP Email Boxes
    • POP Email: Manage/Modify POP Email Accounts (domain account)
    • Email: How to Purchase POP / IMAP Email
    • POP Email: How to Login to Webmail (domain account)
    • POP Email: (Domain Account) How to Configure an Email Program or Mobile Device using POP3 or IMAP
    • POP Email: What’s the difference between IMAP and POP email?
    • Email: Add, View, or Edit MX records
    • POP Email: Outbound Mail Restrictions / Limits
    • POP Email: Inbound / Outbound Attachment Size Limitation for POP / IMAP email
    • POP Email: Prohibited Activity when using our Email
    • Email Forwarding: Email forwarding not working for some messages, and receiving no bounce-back message
    • Email Forwarding: Tips on improving email forwarding performance
    • Email: Information about Email Forwarding and POP / IMAP Email, and how to set them up
    • POP Email: Error saying "Your server reported a UID that does not comply with the IMAP Standard"
    • Email Forwarding: Email Forwarding Restrictions
    • Email Forwarding: Email forwarding not working after DNS switch
    • POP Email: Enable/Disable auto-renew - cancel email package
    • Email Forwarding: How To Set Up or Manage Email Forwarding
    • POP Email: Default SPF Record
    • POP Email: Complete Guide to Webmail
    • POP Email: Change Email Password (domain account)
    • POP Email: Not able to send email (SMTP error - "user not permitted to relay")
    • Email Forwarding: Email Forwarding MX and TXT records that are needed
    • Email: Download / Export Email from Webmail (.eml files)
    • Email: Email Forwarding Stops Working After Changes Are Made To It
    • Email: What MX record should I use? (Domain Account)
    • Email: Bought email with us, DNS hosted elsewhere
    • Email: Import emails to Webmail
    • Email: Import / Export contacts in Webmail
    • Email: How to use Webmail RSS
    • Email: How to use Webmail Files
    • Email: How to use Webmail Mail (domain account)
    • Email: How to use Webmail Settings (domain account)
    • Email: How to use Webmail Contacts
    • Email: Options For How To Use POP / IMAP Email
    • Email: Use an Outside Email Service From a Different Company
    • Email Forwarding: (April 2021) "Catch All" Forwarding Address Planned To Be Removed From Domain Account
    • Email: I am getting emails that are sent to or from non-existent email addresses for my domain
    • Email: Add DKIM & DMARC when using our DNS (Domain Account)
    • Email: Spam Settings in Webmail (domain account)
    • POP / IMAP Email: Whitelist Email Addresses in Webmail (domain account)
    • DNS - How to Change Domain Nameservers (DNS)
    • DNS - View / Change Host Records - Forward, Redirect, or Point Your Domain/Sub-Domain
    • DNS - How to Register or Update Nameservers for .EU and .DE Domains
    • DNS - How to Register, Update, Delete, or Check Status of Nameservers Using Your Domain
    • DNS - How to Add TXT or SPF Records on Domains
    • DNS - Nameserver / Host Record Propagation Delays
    • DNS - TTL for host records when using our nameservers (dns1-5.name-services.com)
    • DNS - Support for SRV records
    • DNS - How to Create a 301 Redirect on a Domain
    • DNS: Can a URL make redirect requests over SSL?
    • DNS: Check DNS (nameserver) validity / registration
    • DNS: Host Records - TTL (Time To Live)
    • ID Protect: Manage ID Protect For A Domain
    • ID Protect: How to Purchase ID Protect (domain account)
    • ID Protect: FAQ's
    • ID Protect: GDPR and WHOIS ID Protect
    • Transfers - Domain Transfers - Fees to Transfer Domains
    • Transfers - How to Push or Move Domains to Other Accounts with us
    • Transfers - OUTGOING Domain Transfers: How to Initiate a Transfer
    • Transfers - INCOMING Domain Transfers - How to Initiate a Transfer
    • Transfers - Domain Transfers - Time Frame for Completion
    • Transfers - Domain Transfers - Extra Year Missing After Transfer Completed
    • Transfers - Domain Transfers - Reasons a Transfer Could Be Rejected
    • Transfers - ICANN Domain Transfer Policy
    • Transfers - Authorization Key (EPP) Delivery Issues
    • Transfers - Domain Transfers - How to Transfer .UK Domains
    • Transfers - INCOMING Domain Transfers - No Fees for Failed Transfers
    • Transfers - INCOMING Domain Transfers - Check Status / Cancel Transfer Order
    • Transfers - INCOMING Domain Transfers - Status definitions
    • Transfers - Domains Transfers - Websites Remain Active During Transfer
    • Transfers - Transferring an expired domain
    • Transfers: Start an Incoming Transfer from GoDaddy
    • Transfers: Push domains between Enom accounts FAQ
    • Reseller: Advantages of becoming a reseller with us, instead of directly with Enom
    • Reseller: Refill Reseller Account
    • Reseller - Reseller information / Why become a reseller
    • Reseller: Using PayPal to Refill Reseller Account
    • Reseller: PayPal Monthly Limits and Timeframes
    • Reseller: Commisions FAQ's
    • Resellers: How do I set domain and product pricing for sub-accounts?
    • Reseller: Give customers a separate account to login and manage their domains (Registry Rocket or Sub-Account)
    • Reseller: Change Registry Rocket prices
    • Reseller: Instant Reseller Storefront is being Retired on April 15th, 2020
    • Reseller: Use "WHMCS" With Your Enom Domain Reseller Account
    • Reseller: Inactivity Fees
    • Reseller: Why is my order or refill taking so long to process?
    • Money Saving Tips: Free Website Using Google Sites
    • Money Saving Tips: Optimize Email Storage Space
NeetoKB Made with NeetoKB
    • Account: How to Change Account Information (Contact, Credit Card, Login, and General Settings)
    • Account: Lost / Forgot password - Reset account password
    • Account: Bank Wire Transfer, ACH, USD Check, and Money Order Instructions
    • Account: Account Validation FAQ's
    • Account: What is European Union Value Added Tax (VAT), and who may be charged VAT?
    • Account: My VAT number is not being accepted
    • Account: Account Has Been Locked for 24 Hours
    • Account: Credit Card Transaction is Being Declined, Rejected, or Denied
    • Account: Transaction History and other Reports (also invoices and receipts)
    • Account: Order Confirmation Emails / Two Email Addresses in Account
    • Account: How to Set Up Two Step Verification (Domain Account)
    • Account: Generate New Backup Codes for Two Step Verification
    • Account: How Do I Remove Two Step Verification From My Account? (Domain Account)
    • Account: Account Security Tips to Protect Your Domains
    • Account: Account Error / Cannot login
    • Account: Account password requirements
    • Account: Locked Out - Account Validation Problems
    • Account: How is VAT Verified?
    • Account: How to set up Account Validation
    • Account: New GDPR Privacy Policy (May 25th, 2018)
    • Account: Enable / Disable 60 day transfer lock for contact information changes
    • Account: How will charges appear on my bank statement?
    • Account: Notification of "Lost Password Attempt Failed"
    • Account: Change Login ID
    • Account: Reset "Registry Rocket" Domain Password
    • Account: Generate Invoices In Domain Account
    • Domain Account: Account Default Settings
    • Account: Whitelist our sending email addresses to help with delivery of domain account emails
    • Domains: Enable/Disable Auto-Renew for Domains
    • Domains: Domain WHOIS Contact Information / how to change the domain WHOIS contact information
    • Domains: How to Renew Domains (including Bulk Renewal)
    • Domains: Can I register an expired domain?
    • Domains: My Domain Name Expired and Someone Else Registered It
    • Domains: What Happens When a Domain Expires
    • Domains: Differences Between RGP and Extended RGP
    • Domains: How to Recover Domains in Redemption Status
    • Domains - Bulk Edit instructions - change multiple domains at once
    • Domains - Bulk Edit - check status
    • Domains: ICANN / RAA Domain Contact Verification
    • Domains: How to Enable or Disable Registrar-Lock
    • Domains: How to Change Registrant Contact Information for .UK Domains
    • Domains: Change registrant info - 60 day lock - (effective December 2016)
    • Domains: How to Register a Domain Name
    • Domains: What Happens When a .CA Domain Expires?
    • Domains: Selling/parking domains through Sedo
    • Domains: Expired Domain WHOIS Information Displays "Reactivation Period" as the Registered Owner
    • Domains: Domain Disputes / changing ownership of domains
    • Domains: Full Legal Domain Dispute Policy/Procedure
    • Domains: Auto-Renew Only Domains
    • Domains: Selling Domains on the Aftermarket Marketplace
    • Domains: Renewal Process for .EU Domains
    • Domains: Pending Delete status
    • Domains: Registering .sg and .com.sg domains
    • Domains: Domain Registration Failed
    • Domains: .FR Domain Requirements
    • Domains: Get a domain that is owned by somebody else
    • Domains: RAA Registrant FAQs
    • Domains: Set Access Password and Login for Specific Domain
    • Domains: WHOIS Publicity (Display Domain Contact Information Publicly)
    • Domains: Propagation / Activation Time for Registered and Reactivated Domains
    • Domains: Expiration & Back-Ordering / Drop-Catching .UK and .CO.UK domains
    • Domains: Premium Domains
    • Domains: About DNS Server Settings (nameservers) and Host Records (DNS zone files)
    • Domains: Renewal / Expiration Notifications For Domains in the "RegistryRocket" system
    • Domains: Managing DNSSEC (Domain Name System Security Extensions)
    • Web Hosting: Change DNS Zone Files (Host Records) in cPanel
    • Web Hosting: Use Outside Web Hosting with your domain
    • Web Hosting: Move or Copy Files in cPanel
    • Web Hosting: Add Domain in cPanel (Addon Domains)
    • Web Hosting: Export Email Folders and Import to cPanel
    • Web Hosting: Point Domain(s) to New Web Hosting
    • Web Hosting: (Web Hosting Account) Access Webmail or Configure Email Program from cPanel
    • Web Hosting: Test Website Before Going Live (Temporary Proxy Host)
    • Web Hosting: Add Email Forwarding Addresses in cPanel
    • Web Hosting: Access File Manager in cPanel
    • Web Hosting: Create Email Accounts / Boxes in cPanel
    • Web Hosting: Getting Started with cPanel
    • Web Hosting: FTP in cPanel
    • How To Unzip / Extract .zip Files (Windows and Mac)
    • Web Hosting: Change Email Address Password / Manage Email Address in cPanel
    • Web Hosting: cPanel Users (Create New User, Edit / Delete Existing Users)
    • Web Hosting: Connect Your Domain URL To A "Google Sites" Website
    • Web Hosting: Purchase Web Hosting
    • Web Hosting: Change cPanel Password
    • Web Hosting: Protect Against Email Spoofing in cPanel (Added Email Security)
    • Web Hosting Email: cPanel Email and Spam Filtering
    • Web Hosting: Manually Backup and Restore Web Hosting Content in cPanel
    • Web Hosting: Restore Automatic "JetBackup" Backups in cPanel
    • Web Hosting: Edit Text Files and HTML Files in cPanel
    • Web Hosting: Security (Account, cPanel, Email)
    • Web Hosting: Geo Blocking / Block or Allow Website Access From Specific Countries in cPanel
    • Web Hosting: Sitemaps
    • Web Hosting: Export Emails from cPanel
    • POP Email: (Domain Account) How to Set Up Email Forwarding on POP Email Boxes
    • POP Email: Manage/Modify POP Email Accounts (domain account)
    • Email: How to Purchase POP / IMAP Email
    • POP Email: How to Login to Webmail (domain account)
    • POP Email: (Domain Account) How to Configure an Email Program or Mobile Device using POP3 or IMAP
    • POP Email: What’s the difference between IMAP and POP email?
    • Email: Add, View, or Edit MX records
    • POP Email: Outbound Mail Restrictions / Limits
    • POP Email: Inbound / Outbound Attachment Size Limitation for POP / IMAP email
    • POP Email: Prohibited Activity when using our Email
    • Email Forwarding: Email forwarding not working for some messages, and receiving no bounce-back message
    • Email Forwarding: Tips on improving email forwarding performance
    • Email: Information about Email Forwarding and POP / IMAP Email, and how to set them up
    • POP Email: Error saying "Your server reported a UID that does not comply with the IMAP Standard"
    • Email Forwarding: Email Forwarding Restrictions
    • Email Forwarding: Email forwarding not working after DNS switch
    • POP Email: Enable/Disable auto-renew - cancel email package
    • Email Forwarding: How To Set Up or Manage Email Forwarding
    • POP Email: Default SPF Record
    • POP Email: Complete Guide to Webmail
    • POP Email: Change Email Password (domain account)
    • POP Email: Not able to send email (SMTP error - "user not permitted to relay")
    • Email Forwarding: Email Forwarding MX and TXT records that are needed
    • Email: Download / Export Email from Webmail (.eml files)
    • Email: Email Forwarding Stops Working After Changes Are Made To It
    • Email: What MX record should I use? (Domain Account)
    • Email: Bought email with us, DNS hosted elsewhere
    • Email: Import emails to Webmail
    • Email: Import / Export contacts in Webmail
    • Email: How to use Webmail RSS
    • Email: How to use Webmail Files
    • Email: How to use Webmail Mail (domain account)
    • Email: How to use Webmail Settings (domain account)
    • Email: How to use Webmail Contacts
    • Email: Options For How To Use POP / IMAP Email
    • Email: Use an Outside Email Service From a Different Company
    • Email Forwarding: (April 2021) "Catch All" Forwarding Address Planned To Be Removed From Domain Account
    • Email: I am getting emails that are sent to or from non-existent email addresses for my domain
    • Email: Add DKIM & DMARC when using our DNS (Domain Account)
    • Email: Spam Settings in Webmail (domain account)
    • POP / IMAP Email: Whitelist Email Addresses in Webmail (domain account)
    • DNS - How to Change Domain Nameservers (DNS)
    • DNS - View / Change Host Records - Forward, Redirect, or Point Your Domain/Sub-Domain
    • DNS - How to Register or Update Nameservers for .EU and .DE Domains
    • DNS - How to Register, Update, Delete, or Check Status of Nameservers Using Your Domain
    • DNS - How to Add TXT or SPF Records on Domains
    • DNS - Nameserver / Host Record Propagation Delays
    • DNS - TTL for host records when using our nameservers (dns1-5.name-services.com)
    • DNS - Support for SRV records
    • DNS - How to Create a 301 Redirect on a Domain
    • DNS: Can a URL make redirect requests over SSL?
    • DNS: Check DNS (nameserver) validity / registration
    • DNS: Host Records - TTL (Time To Live)
    • ID Protect: Manage ID Protect For A Domain
    • ID Protect: How to Purchase ID Protect (domain account)
    • ID Protect: FAQ's
    • ID Protect: GDPR and WHOIS ID Protect
    • Transfers - Domain Transfers - Fees to Transfer Domains
    • Transfers - How to Push or Move Domains to Other Accounts with us
    • Transfers - OUTGOING Domain Transfers: How to Initiate a Transfer
    • Transfers - INCOMING Domain Transfers - How to Initiate a Transfer
    • Transfers - Domain Transfers - Time Frame for Completion
    • Transfers - Domain Transfers - Extra Year Missing After Transfer Completed
    • Transfers - Domain Transfers - Reasons a Transfer Could Be Rejected
    • Transfers - ICANN Domain Transfer Policy
    • Transfers - Authorization Key (EPP) Delivery Issues
    • Transfers - Domain Transfers - How to Transfer .UK Domains
    • Transfers - INCOMING Domain Transfers - No Fees for Failed Transfers
    • Transfers - INCOMING Domain Transfers - Check Status / Cancel Transfer Order
    • Transfers - INCOMING Domain Transfers - Status definitions
    • Transfers - Domains Transfers - Websites Remain Active During Transfer
    • Transfers - Transferring an expired domain
    • Transfers: Start an Incoming Transfer from GoDaddy
    • Transfers: Push domains between Enom accounts FAQ
    • Reseller: Advantages of becoming a reseller with us, instead of directly with Enom
    • Reseller: Refill Reseller Account
    • Reseller - Reseller information / Why become a reseller
    • Reseller: Using PayPal to Refill Reseller Account
    • Reseller: PayPal Monthly Limits and Timeframes
    • Reseller: Commisions FAQ's
    • Resellers: How do I set domain and product pricing for sub-accounts?
    • Reseller: Give customers a separate account to login and manage their domains (Registry Rocket or Sub-Account)
    • Reseller: Change Registry Rocket prices
    • Reseller: Instant Reseller Storefront is being Retired on April 15th, 2020
    • Reseller: Use "WHMCS" With Your Enom Domain Reseller Account
    • Reseller: Inactivity Fees
    • Reseller: Why is my order or refill taking so long to process?
    • Money Saving Tips: Free Website Using Google Sites
    • Money Saving Tips: Optimize Email Storage Space
NeetoKB Made with NeetoKB
  • Home

Reseller

Reseller: Advantages of becoming a reseller with us, instead of directly with Enom
Reseller: Refill Reseller Account
Reseller - Reseller information / Why become a reseller
Reseller: Using PayPal to Refill Reseller Account
Reseller: PayPal Monthly Limits and Timeframes
Reseller: Commisions FAQ's
Resellers: How do I set domain and product pricing for sub-accounts?
Reseller: Give customers a separate account to login and manage their domains (Registry Rocket or Sub-Account)
Reseller: Change Registry Rocket prices
Reseller: Instant Reseller Storefront is being Retired on April 15th, 2020
Reseller: Use "WHMCS" With Your Enom Domain Reseller Account
Reseller: Inactivity Fees
Reseller: Why is my order or refill taking so long to process?
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